1. Legitimate Affiliation
Urge Pte Ltd (Pte.) Ltd. (UEN No. 201732182N)
deliveries and courier services via our algorithm, pairing you with third party conveying service
www.urgeride.com or through the Application.
Please read the following carefully before the usage of Urge Application Services
If you do not agree to these Terms, you may not access or use the Services. These Terms
expressly supersede prior agreements or arrangements with you. Urge Pte Ltd may terminate
these Terms or any Services with respect to you, or generally cease offering or deny access to
the Services or any portion thereof, at any time for any reason. Appended terms may apply to
certain services, policies, activity or promotion, and such appended terms will be disclosed to
you in accordance with the applicable Services.
Appended terms are in addition to, and shall be deemed a part of, the Terms for the purposes of
the applicable Services. Appended terms shall prevail over these Terms in the event of a conflict
with respect to the applicable Services. Your continued access or use of the Services after such
Our collection and use of personal information in connection with the Services is legitimate and
Urge may provide to a claims processor or an insurer any necessary information (including your
contact information) if there is a complaint, dispute or conflict, which may include an accident,
involving you and a Third-Party Provider and such information or data is necessary to resolve
the complaint, dispute or conflict.
Urge neither provides transportation services nor is a transportation provider. Urge is a digital
platform that connects you and third party conveying service providers. Urge is not responsible
nor liable for the acts and/or omissions of any third party conveying provider and/or any
transportation services provided to you.
By using the Service, you expressly represent and warrant that you are legally entitled to accept
You further confirm that all the information which you provide shall be true and accurate. Your
use of the Service is for your own sole, personal use. You undertake not to authorize others to
use your identity or user status, and you may not assign or otherwise transfer your user account
to any other person or entity.
When using the Service, you agree to comply with all applicable laws whether in your home
nation or otherwise in the country, state and city in which you are present while using the
You may only access the Service using authorized means. It is your responsibility to check and
ensure that you have downloaded the correct Software for your device.
The Company is not liable if you do not have a compatible device or if you have downloaded the
wrong version of the Software to your device.
The Company reserves the right not to permit you to use the Service should you use the
Application and/or the Software with an incompatible or unauthorized device or for purposes
other than which the Software and/or the Application is intended to be used.
- By using the Software or the Application, you hereby agree that:
- You will provide all accurate information;
- You will not abuse the application in any way resulting in monetary loss to the company;
- You will not commit any type of fraudulence as stated out by Urge;
- You will only use the application for your personal use;
amended from time to time;
- You agree to assume full responsibility and liability for any loss or damage suffered by yourself,
the third-party service provider, the Company or any third party as a result of any breach of the
- You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different
than 18), to obtain an Account.
You may choose to pay for the services by the form cash, credit card and or debit card.
Payment by card will requires you to register a valid credit or debit card which belongs to you in
accordance with the instructions within the Application.
If the Card belongs to another person, such as your parents, you hereby warrant and agree that
you have obtained their permission to use the Card for the payment of the transportation
You agree that we may verify and authorize your Card details when you first register the Card
with us as well as when you use the Service.
For any Card processed overseas, you will be liable for any additional charges in relation
Once you have completed a journey using the Service, you are required to make payment in full
to the third-party transportation provider and your payment will be deducted automatically and is
If you have any complaints in relation to the transportation service provided, then that dispute
must be taken up with the third-party transportation provider directly.
The Company reserves the right to suspend the processing of any transaction or disable or limit
the use of the Card in the event of any error in transaction which results in decline or
chargeback from the financial institution or where the Company reasonably believes that the
Card has been used for a transaction that may be fraudulent, illegal or involves any criminal
You agree that you will cooperate in relation to any financial crime screening that is required and
to assist the Company in complying with any prevailing laws or regulations in place.
You shall be responsible to resolve any disputes with your Card company on your own.
For cancellation of transportation services, you are to do so before you commence your ride
with the third-party transport service provider that has been matched with you by the Service.
Cancellation made after 2 minutes will result in a Cancellation Fee of SGD $3.00, either charged
to your card or to your next tripâs total amount.
If you feel you were incorrectly charged a Cancellation Fee, you may contact the Company at
email@example.com or +65 6816 0855 for assistance.
4. Intellectual Property Ownership
The Company and its licensors, where applicable, shall own all rights, title and interest,
including all related intellectual property rights, in and to the Software and/or the Application and
by extension, the Service and any suggestions, ideas, enhancement requests, feedback,
recommendations or other information provided by you or any other party relating to the
ownership in or related to the Service, the Software and/or the Application, or any intellectual
property rights owned by the Company and/or its licensors. The Companyâs name, the
Companyâs logo, the Service, the Software and/or the Application and the third-party
transportation providersâ logos and the product names associated with the Software and/or the
Application are trademarks of the Company or third parties, and no right or license is granted to
use them. For the avoidance of doubt, the term the Software and the Application herein shall
include its respective components, processes and design in its entirety.
indemnify and hold the Company, its licensors and each such partyâs parent organizations,
subsidiaries, affiliates, officers, directors, members, employees, attorneys and agents harmless
from and against any and all claims, costs, damages, losses, liabilities and expenses
(including attorneysâ fees and costs and/or regulatory action) arising out of or in connection with:
- (a) your use of the Service, the Software and/or the Application in your dealings with the third
party transportation providers, third party merchants, providers, partners, advertisers and/or
whether or not referenced herein, or
- (c) your violation of any rights of any third party, including third party conveying transport
providers arranged via the Service, or
- (d) your use or misuse of the Service, the Software and/or the Application, or
- (e) if you commit any fraud or misrepresent any information supplied.